Returns & Exchanges
At The Scent Reserve, we want you to find your perfect signature fragrance. If you are not completely satisfied with your purchase, you may return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack the fragrance in its original, unopened packaging and attach the pre-paid shipping label provided via email.
Ship It Back
Drop off your package at any authorized carrier location and ensure you keep a copy of your tracking receipt for your records.
Quality Inspection & Refund
Once our specialists verify the item's condition, we will process your refund or ship your replacement fragrance within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing